Diversicare’s philosophy of operations is centered around its Continuous Quality Improvement program (CQI). In 1993, Diversicare initiated the CQI program to better ensure quality service to its diverse residents.
This program identifies and evaluates all aspects of Diversicare’s care and services. This allows the residents and families to measure and realize improvement in service. The CQI process involves operations, employees, residents and their families.
CQI represents a management philosophy and a way of life for all employees and residents, and empowers everyone to work together as a team to improve services. Ultimate success for the CQI program is where everyone in a residence participates enthusiastically to make life better, one resident and one day at a time.
In 2001, the National Quality Institute of Canada awarded Diversicare with a trophy of Excellence in Quality for our CQI program. This award established Diversicare as a leading organization in Canada which develops and maintains high standards.
In 2006, Diversicare’s quality journey was again honoured by the receipt of the National Quality Institute’s Order of Excellence Award. Diversicare is one of only two companies in Canada to receive this highest level Award, bestowed upon organizations that have demonstrated sustained excellence over a number of years.
