In order to fulfill our mission, Diversicare initiated a Continuous Quality Improvement (CQI) Program to better ensure quality service to its diverse residents.
The CQI program identifies and evaluates all aspects of Diversicare's care and services. This allows the residents and families to measure and realize improvement in service. The CQI process involves operations, employees, residents and their families. CQI represents a management philosophy and a way of life for all employees and residents, and empowers everyone to work together as a team to improve services.
Our CQI motto is "I Can Do It Better!"
As a result of our CQI Program, Diversicare won the prestigious Canada Award for Excellence in Quality for 2006. Recipients of this Award have to meet the National Quality Institute's rigorous quality criteria, which measures all aspects of the organization's performance from leadership and customer focus to continuous improvement.
Diversicare has continued its focus on Excellence and over the past three years sustained and enhanced the CQI program. As a result, Diversicare has been awarded the highest level of recognition once again in 2009, The Order of Excellence Award.
“This prestigious award reflects the contribution of every employee to the company’s Continuous Quality Improvement program,” stated Paul Richardson, President and CEO of Diversicare Canada.
The 2009 Order of Excellence award was presented to Diversicare at the Canada Awards for Excellence Summit during the Awards Gala dinner in October at the Metro Toronto Convention Centre.
The National Quality Institute is a community of organizations and individuals who are committed to excellence principles and practices in the Canadian workplace.
To know more about this organization, click on www.nqi.ca
